Ace Hardware of Salem receives Exemplary Performance award

Ace Hardware Corporation is pleased to announce that Ace Hardware of Salem achieved designation as a “Pinnacle Performance Retailing” store for its outstanding performance. Developed as part of Ace’s long-term retail growth strategy, 20/20 Vision, Pinnacle Performance Retailing is laser-focused on Ace’s customers, helping to ensure that Ace stores deliver on its brand promise day in and day out.  

For more than 90 years, Ace Hardware has been serving its neighbors with helpful service and quality products. With more than 5,000 stores in approximately 55 countries, the team at Ace Hardware of Salem is one of only a few hundred Ace retailers to achieve this prestigious Pinnacle status. To achieve Pinnacle Performance Retailing, the team at Ace Hardware of Salem successfully completed a number of key performance drivers that will help them provide a better overall shopping experience in their local community.

One example of a proven performance driver is “Helpful Certification,” the foundational element of Ace’s “Certified Ace Helpful” retail training curriculum. To become certified, Ace Hardware associates complete courses such as Helpful 101 and 201 and the store conducts a week-long team-based certification event.  

“For a store to achieve Pinnacle Performance Retailing is an outstanding accomplishment,” said Dan Miller, Vice President, Retail Operations and New Business, Ace Hardware Corporation. “We’re pleased to recognize Ace Hardware of Salem and its associates for their outstanding achievements, and proud to say they’re a part of the Ace family.”

Bob Strange, store owner at Ace Hardware of Salem, said, “Our team is incredibly proud to have earned the status as a Pinnacle Performance Retailing store. We are driven to always give our customers the best retail experience; from customer service to product offerings and knowledge. As the helpful hardware folks, our most important job is helping our customers.”